SRI Radhey Inc

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Privacy Policy

Effective Date: 13-12-2024

At SRI Radhey Inc., we strive to ensure customer satisfaction with our drone batteries and related products. If you are not entirely satisfied with your purchase, please review our refund and return policy outlined below.

1. Returns

We accept returns under the following conditions:

  • The product is unused, in its original condition, and in the original packaging.
  • The return request is initiated within 7 days from the date of delivery.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

Items Not Eligible for Return:

  • Custom or special-order products.
  • Used or damaged items not due to a manufacturing defect.
  • Items purchased on clearance or marked as final sale.
2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved:

  • A refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Partial Refunds:

Partial refunds may be issued if:

  • Items are returned with signs of use or missing original packaging.
  • Returns are initiated beyond the eligible return period (if exceptions are approved).
3. Exchanges

We only replace items if they are defective or damaged due to manufacturing issues. If you need an exchange for the same item, contact us at [your email address].

4. Shipping Costs for Returns
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during the return shipping process.
5. How to Initiate a Return or Refund

To initiate a return or refund:

  1. Contact our customer service team at [your email address] or [your phone number].
  2. Provide your order details and reason for return.
  3. Our team will guide you through the return process and provide a return shipping address.
6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 3-4 days of receiving the item. Provide photos or videos showing the issue, and we will arrange for a replacement or refund as appropriate.

7. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Batteries that have been installed, charged, or used.
  • Items damaged due to improper use, handling, or modifications.
8. Contact Us

For questions about our Refund and Return Policy, please contact us at:

SRI Radhey Inc.
Address: Mandira Appartments, Flat No. 3B, Opp. Gitanjali Park Bus Stop, 612, Purbachal Main Road, Kolkata – 700078, West Bengal (India)
Email: batteries@sriradhey.com
Phone no: +91 98112 29551